Terms and Conditions of Purchase

 

General conditions and access to registered users

In order to obtain certain functionalities (access to special promotions or personalised offers; contracting process), the user of the website must be of legal age and register through the website by creating a user account, which will be validated by their personal and non-transferable password. To do this, the user must freely and voluntarily provide the personal data that will be required in the information collection form for the registration of users. The processing of personal data of users of the website will be regulated by the provisions of the privacy policy.

ADDITELECOM is not responsible for false or erroneous information provided by the user for registration in the different services offered by the website, nor for the consequences that may occur in the use of such data that is not real or incorrect. The user will assume the following conditions:

The user will select a username and password from among those available, which they will make personal and appropriate use of, undertaking not to make them available to third parties, and to notify the owner of the online store of the loss or theft of the same or possible access by an unauthorized third party, in such a way that the latter proceeds to block them immediately.

Words that have the purpose of confusing third parties, as well as profane, insulting expressions and, in general, contrary to the law or the requirements of morality and good customs, may not be chosen as a username.

The owner of the online store will impose the technical conditions for maintaining passwords in terms of minimum number of characters, type of same, number of authorized erroneous access attempts, blocking and recovery of users and passwords, as well as the temporality in the renewal of passwords or expiration due to user inactivity.

Likewise, the owner of the online store will impose its conditions and technical means of user registration and personal and billing data related to it. The same will happen for requests for modifications and user cancellation. INGENIERÍA Y TELECOMUNICACIONES ADDITELECOM S.L. (hereinafter «ADDITELECOM») reserves the right to block users in the event that it considers that there is a breach of any of the conditions set out above.

General Terms and Conditions

This document constitutes an article that will govern the contracting of products and services from third-party providers through this website, which is owned by ADDITELECOM. Acceptance of this document entails that the user, hereinafter the customer or buyer:

* You have read, understand and understand what is stated here.
* That he is a person with sufficient capacity to hire.
* That it assumes all the obligations set forth herein.

These conditions will be valid for an indefinite period and will be applicable to all contracts made through this website. This is except for specific conditions transmitted to the buyer by the supplier of the product or service; conditions that must always be expressly informed prior to the customer’s purchase confirmation. ADDITELECOM reserves the right to unilaterally modify these General Terms and Conditions of Contract, without this affecting the goods or promotions that were acquired prior to the modification.

I. The parties

The supplier of the goods or services contracted by the user is INGENIERÍA Y TELECOMUNICACIONES ADDITELECOM S.L., which appears as the supplier, with registered office in Zaragoza, C.I.F.: B50566439, calle Madre Sacramento 44.

The user is the other contracting party, the one who appears as a customer or buyer, registered by validating their identity on the website with a username and password, for which they are responsible for use and custody, being responsible for the veracity of the personal data provided to the provider.

II. Purpose

This clause regulates the contractual relationship of purchase and sale born between the user and the supplier at the time when the customer accepts the corresponding purchase checkbox during the online contracting process. The contractual relationship of sale entails the delivery by the supplier of a specific product or service, freely selected by the customer, in exchange for a certain price, previously accepted and publicly displayed through the website.

III. Procurement procedure

The user must register through the website by creating a user account. Therefore, for the contracting of products or services through this website, the provisions of the point «CONDITIONS OF USE AND ACCESS TO REGISTERED USERS» will apply.

The processing of personal data of buyers or customers will be regulated by the provisions of our privacy policy.

The contracting procedure is only ensured in Spanish. Any change in the contracting language of the product or service will be indicated before starting the contracting procedure. In accordance with the requirements of Article 27 of Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), the user is informed of the contracting procedure that will follow the following steps:

*Product selection.
*Selection of features (color, size, etc.) If these options exist.
*Selection of units.
*Shipping address verification.
*Acceptance of final price (taxes and chargeable expenses included).
*Payment method verification. In each payment process, the customer will be informed of the platform used and its particular conditions.
*Purchase confirmation and warranty conditions.
*Receipt of proof of purchase.
*Receipt of invoice.
*Order receipt at the destination address. Whenever a complete contracting process takes place, the supplier will inform the user regarding all the characteristics, price, forms of transport, date of contracting and estimated delivery of the contracted product or service.

IV. Payment by the Buyer

Prior to confirming the order, the customer is aware that ADDITELECOM uses the services of external banks to carry out the economic transaction of payment for the product or service. Information about the financial institutions that own the means of payment will be provided prior to the confirmation of the order that gives rise to access to the online payment gateway. The acceptance of the order implies the authorisation by the customer of the connection with the bank’s servers and the sending of the purchase information strictly necessary for the management of the payment (name and surname, credit card details and amount of the transaction).

The «Financing» payment method is subject to prior approval, and financing will not be accepted for purchases under €3,000. ADDITELECOM will not store credit card data once the transaction has been finalized and confirmed by the bank. ADDITELECOM is not responsible for the subsequent treatment that the bank gives to personal data for its own purposes. However, ADDITELECOM maintains signed confidentiality protocols with these entities in compliance with article 12 of Organic Law 15/1999 on the Protection of Personal Data. In general terms, these protocols regulate the use of the information transmitted exclusively for the purposes of collection management, obtaining the guarantee of compliance with the security measures required by the applicable regulations in the treatment of this type of commercial information.

V. Order Delivery

The delivery of orders will be made to the delivery address freely provided by the user during the contracting process. ADDITELECOM does not assume any responsibility in the event that the delivery of the product or service is not carried out due to false, inaccurate or incomplete data provided, or when the delivery cannot be made for reasons beyond the delivery service (freely assigned for this purpose by the supplier) such as the absence of the recipient or his refusal to receive the product at the destination. Without prejudice to the foregoing, the supplier shall take all measures required of a diligent trader to ensure timely delivery, on time, and if not, as soon as possible; all to the satisfaction of the sender and the recipient.

In this case, complying with everything that corresponds to it, no liability can be imputed against the supplier. Depending on the type of product you purchase and the delivery area, each order may have a different delivery time. The usual delivery time will be from 6 to 10 working days (to be confirmed at the time of purchase). Once the order has been confirmed, we understand that you accept these indicated deadlines. In any case, remember that the delivery time will start counting from the day after the payment of your order is confirmed.

To obtain a purchase invoice, it can be requested by indicating your order number either by telephone or by e-mail, at the customer service telephone number, or at the general service address: 976282332 || addi@additelecom.com || Calle Madre Sacramento 44, 50004 Zaragoza. If the sale corresponds to a virtual or computer product, or a voucher (baucher or voucher) directly downloaded from the website, the provider is responsible for informing the user in advance about how to proceed to make such download and the minimum conditions or requirements that the operating system of the download equipment must have. The supplier is not responsible for:

Connection or download failures attributable to the communication equipment or networks used by the user.

Incorrect uses or uses different from those stipulated or the lack of the minimum system requirements that are established. ADDITELECOM undertakes to ensure that downloadable files or applications are free of viruses or any other malicious content that may affect the user’s computer.

VI. Price and validity period of the offer

The prices indicated on the website for each product will include Value Added Tax (VAT) or other taxes that may be applicable on the cart page, and will always be expressed in the Euro currency (€). Unless expressly stated otherwise, they do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the product or service purchased. The prices applicable to each product or service contracted will be those automatically expressed by the contracting process in phase «5. Acceptance of final price (taxes and chargeable expenses included)». The client assumes that prior to this phase of the contract, the economic valuation of some of the products displayed on the access website may vary in real time. In any case, this will always be communicated in advance and expressly accepted by the users in the final purchase process.

VII. Information, suggestions and complaints about the order

For any information or suggestions about the order, the user will have the supplier’s customer service telephone number and an email enabled at the end of the order. These telephone numbers or customer service emails will be provided by the service provider in the confirmation to the customer of the purchase order. To facilitate the attention of these requests, the user must indicate in the subject of the message or to the telemarketer the assigned order number indicated in the purchase confirmation email.

VIII. Right of withdrawal and return policy

The buyer has 7 working days (Sundays and holidays excluded) from the date of receipt of the product to return it. Unless returned due to defects in the product, the costs related to shipping will be assumed by the user. In any case of return, the product must be returned in its original packaging and in the same condition in which it was received. For the return of defective products, the supplier makes available the telephone number or e-mail on the Contact page, by means of which the user will receive precise return instructions and will be informed of the terms and conditions of refund or reshipment, where applicable.

When can the refund be requested?

There may be different circumstances for returning an order. If the product received is damaged during transport. When receiving the merchandise, you must make sure that the package is externally in good condition and does not show symptoms of having received any blow, if so, you must reject the shipment reflecting the incident on the carrier’s delivery note and notify us on the supplier’s customer service telephone number or on the email provided for this purpose during the following 24 hours. Once you have your order, you must open it and check that the goods do not appear to have any anomaly. We inform you that you must test the product within 7 days of receipt.

Defective merchandise. If there is any defect in the operation, you have 7 working days from the receipt of the goods to proceed with their return. Contact the supplier’s customer service telephone number or the email address provided for this purpose to receive instructions on how to proceed with the exchange or return of the product.

Right of withdrawal. The buyer (individual) has 7 working days from the date of receipt of the product to exercise the right of return or withdrawal through our WITHDRAWAL DOCUMENT and contact the supplier’s customer service telephone number or the email address enabled for this purpose to receive instructions on how to proceed for the exchange or return of the product.

Requirements to make a return

Be within the established period of 7 working days from receipt of the order.

The product must be in perfect condition, including manuals, accessories, promotional gifts, and in general everything that is attached to the purchase of the aforementioned product. If it is not received in its original packaging, the product will suffer depreciation that will be passed on to the consumer.

In any case, the serial number of the product must correspond to the one that appears on the purchase notes.

It must be accompanied by the delivery note or invoice issued together with the product to be returned.

The product must be perfectly packaged to avoid damage and incidents in transport. In cases where it is detected that the returned product has been improperly handled by the customer, the return will not be accepted.
Exceptions to the right of withdrawal.

The right of withdrawal will not apply to the purchase of the following products:

*Products for professional use.
*Products that have a price subject to fluctuations in an ADDITELECOM uncontrolled market.
*Products that, for hygiene reasons, require direct contact with the mouth, nose, ear, hair, etc. for use and have been unpacked by the recipient.
*Products that have been made according to the buyer’s specifications or that are clearly customized.
* The right of withdrawal will not apply either in the case of customers who are not considered consumers and/or who act within a field of business or professional activity.

Refund of the purchase

In the case of a return due to withdrawal, the full transport and management costs are borne by the consumer. If the return is due to damage to the product, or defects in it, the costs will be borne by ADDITELECOM. In this case, you should contact the customer service telephone number to receive instructions on how to proceed. In case of not following these instructions for the transport of the product, the charges will be borne by the customer. The refund of the amount will be made in the same way in which the payment was made, except when the payment has been made by depositing cash into our bank account, in which case the refund will be made by bank transfer. ADDITELECOM will proceed to refund the corresponding amount within a maximum period of thirty days from the receipt of the returned goods.

IX. Warranties

All products offered through the website are new and completely original, unless otherwise stated in their description. All have a warranty period of 2 years, in accordance with the criteria and conditions described in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws. The specific guarantees of each product or service will be expressed by the supplier in the «Purchase confirmation and warranty conditions» phase of the «CONTRACTING PROCEDURE» and accepted by the buyer.

X. Governing Law and Jurisdiction

These conditions are governed and interpreted in accordance with Spanish legislation in what is not expressly established, and specifically by the provisions of Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE). The supplier and the buyer agree to submit any dispute that may arise from the provision of the products or services subject to these «GENERAL CONDITIONS OF CONTRACT», to the Courts and Tribunals of the buyer’s domicile.

In the event that the buyer is domiciled outside Spain, the supplier and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of the domicile of the supplier of the product or service. In the event that the buyer has the status of a legal entity or owner of business activity, they expressly waive any other forum, submitting to the Courts and Tribunals of the city of the domicile of the supplier of the product or service.