Maintenance Services
600,00 €
Contract with us, for a whole year, a technical maintenance service and software and equipment update.
- Warranty on all products / 2 years.
- Free maintenance for the duration of the warranty period.
- In case of not having Warranty for having passed the 2 years and need technical support service, will be billed the amount of 100 € / + vat for telephone support for up to 1 hour.
- After this time, it will be billed at a rate of 50 € + vat / half hour.
- The first payment will be made in advance by PAYPAL, bank transfer or Bizum.
What does it include?
- Software technical support by phone
- Hardware technical support by phone
- Free Software Updates
- Hardware repair workmanship
- Remote access to TVPROMPT's systems
- Technical assistance during working hours
- If 24/365 is desired: Consult us
- All this during the extended warranty period (3 years from purchase).
- For out-of-warranty equipment or licenses: Consult us.
Is it possible to pay in installments?
- No, the maintenance has an annual contract, so the payment will be made for the full amount of 600 € per year.
I am not a customer, can I contract it?
- Yes, if you already have any of the related equipment (TVPROMPT or TVPLAY) if they are still in extended warranty period. If some of the equipment or software licenses are more than 2 years old: Consult. NOTE: If you have two or more products, the contract would be for each product. For example, two products 600 € × 2 = 1.200 €.
Repair of equipment and systems
- Specialized technical service for the repair and maintenance of professional equipment.
Software update
- We take care of the updates and update your software with the latest news and security improvements.
